Sunday, 14 February 2010

My library route

This is my contribution to the Library Routes Project. I, too, am an accidental librarian. I remember childhood trips into Edinburgh with my Dad most Saturdays would include a visit to Edinburgh Central Library. More worryingly, I vividly recall 'cataloguing' my own books based on the Browne system used by my local library in Inverkeithing. Which I was recently saddened to discover has been closed and relocated into the town's Civic Centre. Although, to be fair, it was about the most inaccessible library I've ever seen.

During my teenage years I didn't pay libraries much mind. I was an infrequent user, but always held the belief they were a good thing - that anyone could walk in of the street to a public library and avail themselves of their services free of charge. After a few jobs after college I successfully applied for the Library Assistant post at NHS Health Scotland (then known as the Health Education Board for Scotland). And so, my career in librarianship commenced at 9.30 on the 31st March 1993 in a small library of 5 staff in leafy Morningside, Edinburgh. The fact that remember this so well indicates I found my niche.

OK, so initially I photocopied articles and performed various admin duties. But I soon became more interested in undertaking a wider range of tasks. It was by this time I knew librarianship was for me. I enjoyed alot of support from our Library Services Manager, who allowed me to take on more para-professional tasks. I enquired if I could take the BSc(Hons) Library and Information Studies by Distance Learning at the University of Wales, Aberystwyth. I started the course in 1997, completing in 2001 whilst continuing to work full-time at HEBS. Summer schools in Aber were a hoot. I met some wonderful friends there. Oh, and I shalln't forget the lock-ins in the Black Lion just down the road from the Llanbadarn Fawr campus.

Armed with my degree and 9 years experience, I felt ready to leave HEBS and so I started as solo librarian at ASH Scotland in August 2002. Looking back, being solo librarian brought its own challenges I hadn't anticipated. Mainly being incredibly busy single-handedly running a small library whilst developing new services (with support from my line manager). Such developments included negotiating access to The Knowledge Network (formerly the NHSScotland eLibrary) and improving the production, content and delivery of a weekly current awareness bulletin on new tobacco control publications. This in turn paved the way for me to produce a 'daily digest'. These bulletins proved very popular and our emailing list included addresses from all over Scotland and beyond.

With this post came a greater need for me to offer user education to ASH Scotland staff. This involved me offering training sessions on database searching and the production of a range of guides to databases and the library collection. A library assistant was appointed about a year after I started which helped share the workload a great deal.

After 2 years I decided I needed a change. A move to somewhere bigger. So in September 2004 I moved out of the health sector and joined the Library at Lauder College (now Carnegie College) as an Assistant Librarian. By now user education was becoming a far bigger part of my role. Giving library tours, lots of 1-2-1 student training on relevant resources to support their course work, and being involved in curriculum group meetings all served to show how important user education was. Looking back, I can see I was playing my part in teaching information literacy skills to our students. I just didn't know it then.

However, development opportunities were limited so I decided to move on, and in June 2005 I joined the Library Service at the Scottish Executive (now the Scottish Government). It was great to return to bigger library, and initially I was with our acquisitions team. With its emphasis on managing the library's document supply service and helping to manage contracts, I felt this was valuable experience. No doubt. But I did miss being on the front-end. In April 2006 I moved to the enquiry team. I've been there ever since. I currently conduct literature searches to support Scottish Government policy, and find myself involved in all manner of tasks to offer and develop information services to such a large and geographically widespread organisation. And information literacy has now become very much a central part of my job. Postings on my blog (hint, hint) will give you a measure of the specifics of the work I currently undertake.

Posted via email from Paul Gray's Blog

Monday, 8 February 2010

Library Day in the Life - round 4

This is my contribution to the Library Day in the Life project. But rather than a day in my life, what follows is more of a round-up of what this Scottish Government Librarian has been up to in the last 2 weeks.

I joined Civil Pages (a social networking site for the UK civil service) and Yammer (enterprise microblogging). Continued to administer and deliver a range of Internet skills courses (Internet Skills in the Workplace and Web 2.0 Workshop) for Scottish Government staff.

I co-delivered our Web 2.0 Workshop on 28th January. Two colleagues delivered our Internet in the Workplace session on the 2nd February in our training room, but found the room double booked. Not our fault! Some quick thinking by colleagues secured us another training room. But I checked all future bookings were OK. Thankfully, they were! This course is always popular. We have 22 people on the waiting list, so having arrange 2 additional sessions recently, I arranged a third for 23rd February.

Attended EBSCO A-Z WebEx training on 2nd February. Quite impressed by WebEx as way to deliver our own library tutorials.

Tried Ping & Posterous for ‘life-streaming’ – a quick way to update my various social media tools at once with one email. Pretty nifty!

Attended a quarterly meeting of Scottish Government librarians on 27th January in New Register House. Seeing colleagues again in a glorious building, even getting a tour, an exhibition and whisky chocolate. A wonderful morning!

With our appraisal year ending on 31st March, I arranged a progress meeting with a colleague on two of our objectives - developing our current awareness services and Library Intranet pages on 26th January. Happily, we are well on track with both. However, I did volunteer to pilot how feasible and beneficial it would be for librarians to provide an alerts service based on RSS to complement our more traditional alerting services.

Arranged for a Chartership candidate working at another library to visit us on 3rd February. Our team gave him an overview of how we operate, focusing on current awareness and marketing. Quite alot of information to cover in one morning, but he seemed to get alot out of it. He arrived back at his library to an email containing a load of links and docs we thought he would be interested in.

One of our core services for Scottish Government staff is our literature search service. Our searches are fairly comprehensive involving detailed searching of carefully selected resources, then neatly presented as a reading list in an easy-to-read Word template. Subjects I searched include:

Charging models or schemes relating to planning fees
Abolishing patient charges for prescriptions
Business models
Multi Disciplinary Practices

Posted via email from Paul Gray's Blog

Thursday, 4 February 2010

BBC World Service programme on the use of Web 2.0 in everyday life

Clare Gordon at Castlemilk High School writes…

Interesting program on the BBC World Service last night about the use of Web 2.0 in everyday life. Among discussions of whether social networking is beginning to define us as individuals, there was a really interesting point about how social networking sites are beginning to be the central point around which we live our lives, rather than being an interesting added extra.

Jaron Lanier was critical of the use of social networking sites for commercial advertising, but didn't really discuss its use for making public services more accessible to users who were "born digital".

It's worth a listen: http://www.bbc.co.uk/iplayer/console/p005zyp8

Posted via email from Paul Gray's Blog

Sunday, 10 January 2010

Library: the vanguard of Internet training

There is clearly a demand for our Internet skills courses. We have 21 people on the waiting list for Internet Skills in the Workplace and 11 people on the waiting list for our Web 2.0 Workshop. To help reduce this I’ve been arranging additional sessions. This means we are almost running a course a week. And noteworthy that the Library alone is providing these courses. This obviously has resourcing implications for the Library. However, we have received very good feedback from delegates so far, and it appears we are delivering what the organisation needs. So it's all absolutely worthwhile, and right that this is what the Library should be doing.

It has also become clear that due to the speed at which the Internet changes both courses will be in perpetual Beta. I have already helped to make quite a number of revisions to course materials in light of feedback from delegates, Library staff and new resources we felt should be included. But by being aware of changes to the Internet and new tools, it will be fairly easy to keep our materials updated. Whilst this will take some resource to manage, the benefits of up-to-date course materials make this investment in effort worthwhile.

So, no surprise that since my last update I have been involved in a lot of development of Library course materials. Specifically:

Internet Skills in the Workplace
I completed co-writing the Internet Skills in the Workplace course materials and ran through the new Internet Skills in the Workplace course with the rest of the team for comments.

Web 2.0 Workshop
I completed co-writing the Web 2.0 Workshop materials. As with the Internet Skills course this includes trainers and delegates manuals, presentation, exercises and the course checklist for the trainers.

We received feedback on Web 2.0 Workshop exercises from Library colleagues, and redrafted the exercises taking comments on board. This proved to be particularly useful as the exercises provide much of the course content.

So far, I have been co-presenting all Web 2.0 Workshops. But next Wednesday all Library staff will be given training which will enable all Library trainers to deliver this course.

Web 2.0 for Policymakers
I co-wrote the course materials for Web 2.0 for Policymakers, although a colleague did most of the research on this, finding may relevant examples of Web 2.0 in Government. The course was successfully delivered on 26/11.

After further updating and tweaking, course material for the Web 2.0 Workshops and Web 2.0 for Policymakers is now complete. The resources we added to the policymakers course helps ensure the focus is on tools for Government staff. Therefore it was decided to put all the content into our Web 2.0 Workshop and run that for everyone. Trainer’s notes will help ensure we focus on resources relevant to delegates.

Corporate Induction
Having co-presented a Corporate Induction session on 29/9 it was agreed to make the Library part a bit more interactive, and we would spend a couple of minutes asking delegates what they thought the Library could do for them. Writing their ideas on a flipchart before revealing what we do via the ppt slides. This simple change does seem to work and liven up the session a bit.

SG Web 2.0 blog
I set up a test SG Web 2.0 blog (http://sgwebtrainingtest.wordpress.com/) as a place to easily make our course materials available and to encourage discussion amongst SG staff on Web 2.0. If you wish to see our current course materials, take a look. However, we are considering other options, so very likely we do this via another tool. Watch this space!

A-Z list of Library resources
I’ve also been working with our Digital Comms team to make the Library’s list of resources more accessible. Applying metadata to each resource will enable us to do much more with this potentially useful list.

Tuesday, 15 September 2009

It's not easy being fun

It was Learning at Work Week Glasgow last week. And as ever with our LAW events, we were there. This time showing our eager Glaswegian colleagues our debut Discover Web 2.0 session in their shiny newish building at Atlantic Quay*.

You'd think a PowerPoint presentation supporting an hour long overview of social media tools would be quick to prepare. Write it off the top of our heads, really. But it's interesting how much time it took. I estimate at least 1 day of my time, plus that of a colleague.

Which is fine, actually. Because in that time, the original outline really evolved, not least informed by delivering the session. Looking at it today, it has more depth, is more relevant to our target audience, and broad enough to have something for everyone. And importantly, will provide a good foundation for the soon to be launched Web 2.0 Workshop. Some beefed up content with a liberal sprinking of hands-on trying out of tools, and that course will be good to go. Now, that will be fun!

* If you ever find yourself heading there by taxi, ask for Scottish Enterprise. Trust me. It'll be easier.

Monday, 7 September 2009

Back in the thick of it...

Back from my holidays for one week now. Felt I was in the thick of it by Monday afternoon :-)

So, still helping with our hour long Discover Web 2.0 session (as she is now named). Going to run through it for the first and only time tomorrow. Course is on Wednesday! 15 attendees of a possible 30 already booked.

I've added our Oct-Mar course programme to our online booking system, so I can at last link that through to our training module on our new look homepage, meaning I can at last publish that. Good feedback so far. So, pleased about that.

And good news our corporate communications team are getting all Web 2.0. Well, they're promoting some of the more mainstream social media tools, and they've been speaking to us about these. Thus enabling us to reference that in our Web 2.0 courses. I think this will improve the content, as it'll make it much more relevant to our staff.

Still loads to do though. Especially course-wise. Thankfully I'm only helping :-)

Oh, and I need to write a short summary of the usefulness (or not) of podcasting in the workplace. My instinct tells me this is untapped training tool, aswell as being an effective way to blog.

Off to bed now. Up earlyish tomorrow. Gawd!

Saturday, 15 August 2009

Teaching Web 2.0 skills in the workplace

It's been Graft Central at my desk this week. Back from my hols for a week and (amongst other duties) I've...

Collated and considered feedback for our new look library homepage. Now written, waiting to be published. Now to sort out the rest of them. Stares blankly into the abyss.

Discussed tweaks to the new Internet Skills course. Which needs to be called something zestier than 'Internet Skills'. Mmmmm. Must work on that.

Also helping with the materials for a short interactive hour long Web 2.0 course, and a full 3 hour version of same. Yep. A 3 hour long webby course.

Staff want Web 2.0 tools. Glossing over the apparent demand for YouTube, it's clear there is a need for this. And more tools are being made available in our workplace to satisfy this expectation. So we really do need to show staff the most relevant. It will be interesting to see their expectations, assumptions and interest in these tools. Which ones will they want to use and why?

Anyway, all that left me so weak with effort that I'm on holiday. Again. This time there's no plan to do any work whatsoever.

Well...